Preferably graduated from Business Administration, Business Engineering, Sales & Marketing departments of universities,
At least 2 years of experience in Customer Analysis and developing Customer Focused Strategies,
Has worked on CRM applications, campaign management or developing customer strategies and reflecting them to business processes,
Knowledge of Business Intelligence,
Ability to use MS Office programs at a very good level,
Problem solving and analytical thinking skills,
He/she will contribute to the teams he/she works with and is eager to make an impact on business processes,
JOB DESCRIPTION
Continuous improvement of customer experience, understanding and interpreting customer needs
Performing various analyses such as Customer Segmentation, Loyalty Analysis, Lifetime Customer Value Analysis and ensuring that they are used within the company.
Producing projects to manage customer performance and value.
To guide the decision-making processes of management and other business units with data.
Conducting analyses to understand customer habits and trends, and producing suggestions for websites and applications.
Developing reports and dashboards to support CRM analyses by working with relevant business units. To regularly monitor important indicators related to customer data.
